Marketing Matters
The Role of Language
According to the U.S. Census Bureau, Spanish is the most widely spoken language in the United States besides English.
Out of the 44 million Hispanics living in the United States, 36 percent are "First Generation," meaning they've lived in the U.S. for approximately one to 10 years, and Spanish is their dominant language. For this group, of course, being able to communicate in Spanish is critical for delivering quality eye care.
More surprising, is the importance of the Spanish language for the rest of Hispanic population. Among "Second" and "Third Generation" Hispanics who are bilingual or even use English as their dominant language, relating key messages in Spanish can still be of critical importance. According to the 2002 Hispanic Monitor, 96 percent of Hispanics use at least some Spanish at home and 86 percent do so at work or school. Two-thirds report that Spanish is more important now than five years ago.
According to exploratory research conducted by Transitions Optical, eyecare professionals who have Spanish-language education materials on-hand, or take the time to learn Spanish - even just a few critical words for conducting an eye exam - draw more Hispanic patients. These patients report that they view offering materials and eye exams in Spanish as a sign of respect for their culture and as an indicator of their eyecare professional's commitment and professionalism. Hispanics are also highly loyal to their eyecare professionals, and are likely to entrust their doctor to provide vision care for the entire family.

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