Let Your Spanish-Speaking Patients Know "What to Expect"
Bilingual Communication Guide Coming SoonProviding quality eye care begins with effective communication between you and your patients. When a language barrier exists, it can create confusion, frustration or even intimidation for patients, preventing them from having a positive experience or even receiving an accurate assessment of their eye health.
With these challenges in mind, Transitions is creating the "What To Expect: Eye Care Communications Guide," designed to help English-speaking eyecare professionals and staff members communicate with Spanish-speaking patients.
Available in August, the guide will be organized by common activities during a patient's visit, from check-in to pick-up and everything in between. Consisting of a series of 8-by-8-inch cards, the guide provides information about lens and frame selection, as well as other common discussion topics, in both English and Spanish. Key words and phrases are displayed side-by-side, so that staff members can easily point to what they want to say in English, and patients can read it in Spanish.
In addition, a pronunciation card is included in the guide for staff members who want to learn to pronounce common words and phrases.
The bilingual eye care communications guide will be available soon online or through Transitions Optical Customer Service at (800) 848-1506. For more information on multicultural programs and resources, visit the Transitions Web site.